Help Center

Getting started with SimpleHR is easy! Simply sign up for our 14-day free trial, no credit card required. Our onboarding wizard will guide you through setting up your company profile, importing employee data, and configuring your first AI agents. Most customers are up and running within 30 minutes.

You'll need basic company information (name, size, industry), admin contact details, and optionally your existing employee data. Our system can import data from Excel files, other HR systems, or you can enter it manually. We also provide templates to make data migration seamless.

SimpleHR is designed for quick implementation. Basic setup takes 15-30 minutes, and full deployment with all features typically takes 1-2 weeks. Our customer success team provides guided onboarding and training to ensure smooth adoption across your organization.

Yes! We provide comprehensive training including live onboarding sessions, video tutorials, documentation, and ongoing support. Our customer success team works with you to ensure your team is comfortable using all features effectively.

AI Agents are intelligent automation tools that handle specific HR tasks autonomously. They use machine learning to analyze data, make decisions, and execute actions. For example, our Resume Screening Agent automatically reviews applications, scores candidates, and ranks them based on job requirements - saving hours of manual work.

We offer 50+ specialized AI Agents including Resume Screener, Interview Scheduler, Performance Tracker, Leave Manager, Payroll Processor, Onboarding Assistant, and many more. Each agent is designed for specific HR functions and can be deployed individually based on your needs.

Our AI agents maintain 92%+ accuracy rates across different functions. They continuously learn from your decisions and feedback, improving over time. For critical decisions, agents provide recommendations with confidence scores, allowing human oversight when needed.

Absolutely! AI Agents can be configured to match your company's specific requirements, policies, and preferences. You can set custom criteria, approval workflows, and decision thresholds. The agents adapt to your organization's unique needs and culture.

We offer three plans: Starter ($4/user/month), Professional ($10/user/month), and Enterprise (custom pricing). All plans include a 14-day free trial. The Professional plan includes AI agents and is most popular among growing businesses.

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. You can explore all AI agents, import your data, and experience the full platform before making any commitment.

Starter includes basic HR management, Professional adds AI agents and advanced features, Enterprise includes custom integrations and dedicated support. All plans include mobile access, security features, and regular updates. See our pricing page for detailed feature comparisons.

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated. Our team can help you choose the right plan based on your current needs and growth projections.

Security is our top priority. We use enterprise-grade encryption (AES-256), secure data centers, regular security audits, and comply with SOC 2 Type II standards. All data is encrypted in transit and at rest, with role-based access controls and audit trails.

Yes, SimpleHR is fully GDPR compliant. We provide data processing agreements, support data subject rights (access, deletion, portability), maintain data processing records, and have appointed a Data Protection Officer. We help you maintain compliance with privacy regulations.

Data is stored in secure, SOC 2 certified data centers with multiple redundancy layers. We offer data residency options in different regions to meet local compliance requirements. All backups are encrypted and regularly tested for integrity.

Only authorized personnel with legitimate business needs can access your data, and all access is logged and monitored. You control user permissions within your organization. Our staff undergo background checks and security training.

SimpleHR integrates with 50+ popular tools including Slack, Google Workspace, Microsoft 365, QuickBooks, Xero, BambooHR, and many more. We also provide API access for custom integrations and work with Zapier for additional connectivity options.

Yes! We support data import from most HR systems including Excel files, CSV exports, and direct API connections. Our migration team assists with data mapping and validation to ensure smooth transitions without data loss.

We offer multiple support channels: email support (all plans), priority support (Professional+), phone support (Enterprise), live chat, comprehensive documentation, video tutorials, and a community forum. Our average response time is under 2 hours.

Yes, Enterprise plans include full API access for custom integrations and data synchronization. Our RESTful API is well-documented with SDKs available for popular programming languages. We also provide webhook support for real-time notifications.

First, try resetting your password using the 'Forgot Password' link. Ensure you're using the correct email address and check your spam folder for reset emails. If issues persist, contact our support team - we can verify your account status and help resolve access issues quickly.

AI agents may need additional training data or configuration adjustments. Check the agent's settings, ensure sufficient historical data is available, and review any error messages in the activity log. Our support team can analyze agent performance and provide optimization recommendations.

You can report bugs or request features through our support portal, email, or the in-app feedback tool. We track all requests and provide updates on status. Feature requests are evaluated based on user demand and strategic fit - many customer suggestions have been implemented!

Data import issues are usually caused by formatting problems or missing required fields. Check our data import templates and validation rules. Our support team can review your file and provide specific guidance to resolve import errors quickly.